Privacy policy

Last updated: June 15, 2026

Tob Kids cares about the privacy and security of our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect information provided while you browse and use tobkids.com.

Our site uses Shopify to run the online store and to process browsing and purchases.

Information we collect

We may collect information you provide while using the site, including:

  • Full name
  • CPF, when needed to process an order or issue documents
  • Shipping and billing address
  • Phone number
  • Email address
  • Information about the order and the products purchased
  • Information needed to process and confirm payment

We may also collect certain technical information automatically while you browse, such as IP address, browser type, device, pages visited, and cookies.

How we use your information

We may use the information we collect to:

  • Process and confirm orders
  • Deliver the products you buy
  • Contact you about your purchase
  • Provide information about orders, payments, and deliveries
  • Offer customer support
  • Process exchanges, returns, or refunds
  • Prevent fraud and unauthorized activity
  • Meet legal, tax, and regulatory duties
  • Improve browsing and how the store works
  • Send promotional messages, when you have agreed to receive them

Sharing information

Tob Kids may share certain information with companies and service providers needed to run the store, including:

  • Payment platforms
  • Financial institutions
  • Shipping and logistics companies
  • Ecommerce platforms
  • Technology, hosting, and security services
  • Analytics and advertising tools

We share information only when it is needed to perform these services, process orders, meet legal duties, or keep the store working properly.

Tob Kids does not sell customers' personal information.

Payments

Payments on our site are processed by specialized payment providers.

Tob Kids does not store full sensitive card data, such as the complete card number and the security code.

That information is processed directly by the payment providers, under their own security standards and privacy policies.

Cookies

We use cookies and similar technologies to improve your experience, keep site features working, understand how the store is used, and support advertising.

You can manage or block certain cookies in your browser settings. Blocking some cookies may affect parts of the site.

Shopify

Our store runs on Shopify.

Shopify may process certain data so the store can operate, including hosting, order processing, security, and other platform features.

That processing is also subject to Shopify's privacy policies and practices.

Information security

We use administrative and technical measures meant to protect personal information from unauthorized access, loss, alteration, disclosure, or misuse.

Even with these measures, no system that transmits or stores information electronically is completely free of risk.

Your rights

Under the Brazilian General Data Protection Law — LGPD (Law No. 13,709/2018) — you may request, where applicable:

  • Confirmation that we process your data
  • Access to your personal information
  • Correction of incomplete, inaccurate, or outdated data
  • Information about how your data is shared
  • Deletion of personal data processed based on consent, where applicable
  • Withdrawal of consent
  • Data portability, in the cases provided by law

You can send these requests through our official support channels.

How long we keep data

We may keep personal information for as long as needed for the purposes described in this policy and to meet legal, tax, regulatory, and legal-defense duties.

After that period, data may be deleted or anonymized, subject to legal duties to retain it.

Marketing messages

When you agree, we may send information about products, news, promotions, and offers.

You can stop these messages at any time by using the option in the message itself or by contacting us.

External links

Our site may contain links to third-party pages or services.

Tob Kids is not responsible for the privacy practices or the content of external pages. Please read their privacy policies before you share personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes.

The latest version will always be available on this page.

Contact

For questions or requests about privacy and personal data, contact us:

Tob Kids
Owner: Mattheus Fonseca Pinotti
CNPJ: 61.230.574/0001-40
Email: contato@tobkids.com
WhatsApp: (92) 99399-0622
Address: Rua Sete, nº 3, Annex 2, Parque Val de Palmas, Bauru/SP, ZIP 17057-690.

Support is provided through the official channels listed on this site.