Returns and refunds
Our refund policy is meant to give customers a clear and reliable process. We issue refunds for proven defects, as described in our exchange and return policy, and when the customer cancels within the legal 7-day period.
Paid products can be exchanged if they have a manufacturing defect. We will also exchange the product and/or issue a refund if you receive an item that is not what you ordered, or if you change your mind.
How refunds are paid
- Credit card reversal: the reversal may appear within up to two statements after the payment gateway completes the return.
- Bank transfer (TED): a transfer to the customer's account may be made within 7 business days after the return is confirmed. Transfers cannot be sent to a third party's account.
- Pix and boleto: the transfer is made to the account of the person who placed the order, within 7 business days.