Shipping and delivery
Check the delivery address
Tob Kids ships products to the address the customer enters. Please check the delivery address carefully so the package can arrive without problems.
If no one is there to receive the package
Make sure someone can receive the package. Correios makes three delivery attempts. If no one is there for any of those attempts, the package is taken to the nearest Correios branch. The recipient then has 7 calendar days to pick it up.
If it is not picked up, Correios returns the package to the sender. A new shipping fee is required to send it again.
Delivery attempts and the branch address are recorded in the tracking. You can follow the package on the Correios website or on our site, using the code we send you.
Wrong or incomplete address
Tob Kids is not responsible for an incorrect or incomplete delivery address entered at checkout. If the address is wrong or incomplete, Correios returns the package to the sender and does not make further attempts at that address.
If a delivery fails because the address the customer entered does not match, there is no immediate refund. A new shipping fee is required to resend the product, equal to 20% of the order value plus the Correios fee.
Processing time
After the order is processed and payment is confirmed, the next steps are picking, packing, and dispatch.
This usually takes 1 to 3 business days.
Shipping the product and the tracking code
You will receive the tracking code at the email used for the purchase within 7 business days after the order is processed.
To track your order, open the Correios tracking page or the tracking link on our site and enter the code from the email.
https://www2.correios.com.br/sistemas/rastreamento/
Because this is an international shipment, tracking appears on the Correios site only after the package starts moving. For that reason, tracking can take 5 to 10 business days to become visible.
Delivery time
The typical delivery window is 8 to 25 business days. It can extend to up to 12 weeks after dispatch when something outside our control slows the shipment, such as:
- Delays in customs clearance
- Strikes at the post office or customs
- Weather
- Areas with delivery restrictions
- National and regional holidays
Most customers receive their order within 20 calendar days.
Origin
Our products are imported from the United States, Europe, and Asia.
Sometimes an order arrives in two or more shipments, because products may ship from different suppliers. In that case, each shipment has its own tracking code.
How orders ship
Products are delivered by Correios. If the recipient is not home, delivery is restricted in the area, or the address is wrong, you may need to pick the package up at the nearest Correios branch.
If the address is entered incorrectly, the product may return to the sender. Please check the delivery details. If the address is wrong, the customer is responsible.
Correios makes up to three delivery attempts. If delivery cannot be completed, the product stays available for pickup at the nearest branch for up to 7 days. After that, it returns to the sender.
Important notes
Every import is subject to customs and possible duties.
If you receive an extra charge related to your order, we cover those fees. Contact us within 48 hours of the payment at:
Attach a copy of the duty document. Our team will review the request and reimburse the amount paid, when it applies.
Acceptance
By placing an order on our site, the customer confirms that they have read and agree to the information above.